Hi there –
I understand the frustration, believe me. After six months of prep work and testing in every place we could, no one including our Archeage teams had expected to need to pull a 30 hour shift to try to get ArcheAge North America Live up and running.
I can promise you that it’s not a matter of competence, if anything, quite the opposite. While it might be hard to believe, it’s their competence that’ll get it up and running.
ArcheAge North America is the largest ArcheAge install globally in the amount of data it needs to deal with. Larger than any of the non-Trion installs by a massive amount, larger than Archeage EU by quite a lot. The software as delivered to us was able to handle the volume of data the other regions, it handled the test data on PTS, and handled EU with a last minute scalability assist from our engineers.
Since then, our engineers have spent the last day and a half working tirelessly with XLGAME’s to improve it even further such that it can properly deal with the amount of data in the NA live service in a way that gets you your game up and stable the way it needs to be.
As a regional publisher, this is way outside of what we should typically be doing. But as a developer of other games ourselves, it’s always all hands on deck, whatever we can do to make things work and get people in and playing, for our partners’ games too.
Our teams are as frustrated as you are here – especially those that worked so hard, fixing all of the learnings from the last releases, to make things go smoothly – And they’re not stopping until it’s up and running. Really appreciate the patience.
-Scott
No, Trion Worlds encompasses incompetence and lack of professionalism starting from the top (a game industry thing as well). Working for over 2 decades in enterprise IT (systems hardware, operating systems, networking, physical infrastructure, etc), I’ve been involved with deployments far larger than this not only on the systems software side, but also on the physical infrastructure portion. And part of the logistics in leading up to a live launch of any server/client/networking tech is massive amounts of testing and contingency planning.
The fact that Trion Worlds has a lengthy history of botched rollouts well before I became an actual player and customer, this history speaks volume about the sheer lack of competent planning. This is just sheer incompetency on public display and here you have the CEO of the company defending it because as I noted before, this is a perfect example of the Peter Principle in action.
P.S. – and the funny thing is that the CEO himself said: I can promise you that it’s not a matter of competence, if anything, quite the opposite. Freudian slip here because he is saying it is quite the opposite of the matter of competence (which is incompetence). I know he didn’t mean it that way but this is just face palm fail of the highest degree.
