If all of these “state of the game updates” and the lack of significant progress on “fresh start” isn’t a sign of sheer incompetence, I don’t know what else more there is to say.
They’ve clearly reached the point of not knowing what is exactly going on which would help track down and find the exact root cause. This is what happens when you fail to perform an actual internal test, roll out improperly qualified code into production, and then try to wing the entire troubleshooting process.
Don’t care if I am officially on their internal shit list as they’ve done more than enough failing at delivering where it counts (and that includes ignoring the rewards they failed at giving away for several contests in Devilian that some of us won).