This has the potential for being a serious PR (blunder) issue for the Diablo franchise given how it has been used as this test guinea pig (early issues with Diablo III already tested the goodwill of some longtime followers including myself where I eventually just got fed up not only with the decisions being made for Diablo III, but also StarCraft II where I stopped being a customer right after BlizzCon 2015 concluded).
I feel bad for Wyatt Cheng and those who have to put their best face forward with what is an uncustomary (for BlizzCon) hostile reception. But again, these guys have also been sweeping the feedback over the years under the rug as well when it came to how un-ARPG Diablo III was. I’ve put in my own criticisms in the past with regards to Team 3 but at this juncture, I feel sadden that this is what is becoming of the Diablo franchise where an even greater number of people aren’t pleased with this decision (and their view on this iconic brand).
UPDATE: Someone uploaded the Diablo: Immortal session and subsequent Q&A which gives better context. It turns out that the Q&A wasn’t so bad and Berger made a very good point about how they brought features from console to PC and vice versa. With that said though, Diablo III PC itself is in a sort of maintenance mode (with the classic team) where bringing about such additions would be on a priority schedule especially if additional production is involved.